Here Platform

HERE Mobility is the leading global and open marketplace for all transportation services.

They create cutting-edge technologies to provide businesses with smart mobility solutions and help them grow to the next level. The company is active in the mobility ecosystem, helping traditional taxi and transportation companies to get more ‘digital’ with the technology to become the next “UBER” by offering clients a complete end-to-end SaaS platform to manage booking, location tracking, navigation system, ordering, payments, feedback system, and more.

The customer is required to conduct real-life testing of their taxi mobile application. The required testing needs to address a simulation of both the ‘Driver’ and the ‘Passenger’ using real people, with real cars and devices, in dozens of specific global geo-locations. This type of testing by no means could be executed by an in-house QA team since the scope required not only to conduct the test of the mobile application itself but also to go through the entire process of taxi rides: using a mobile application for booking a taxi to a certain address, making a real ride to a certain destination and finally dealing with payments and provide feedback. The bottleneck of the test was the coverage of different global countries (more than 100 global cities) together with dedicated cities/destinations in each of those countries. And even more, inside the city certain areas were required to be covered with taxi rides.

A secondary challenge was to coordinate a group of 2-3 people from the same location to test at the same time, some needed to use their own car (The ‘Driver’ test) and some had to actually ride with the driver to perform the test cycle successfully. Another complexity of this project was the necessity of handling diverse payment methods and payment providers, as well as cash payment, which means that the testers participating in the project should meet these requirements and conduct real transactions while making their taxi rides.

HERE Mobility partnered with Ubertesters to achieve the real-world testing coverage it was unable to establish on its own and meet the challenges of this test cycle. The Ubertesters crowdtesting service, and the large community of global reliable testers, was a perfect solution to meet a set of strict requirements. With a large community of certified professional testers, spread all over the world and with a variety of real devices and different operating systems, we were able to build the right teams, over and over again, for this project and to conduct the test in the defined time frames. When testing the HERE Mobility taxi app in a certain city, Ubertesters assembled a team of testers to simulate taxi rides in specific locations within the city.

One tester with a car simulated the “Driver” and 1-to 2 other testers simulated the “Passenger”. Testers went through the entire process of accepting terms and conditions, creating an account, adding payment details, booking the ride/accepting the ride, pickup/dropoff, and then finalizing the payment, and providing feedback. Any bugs or issues that the testers experienced, as well as improvement suggestions, were reported on the Ubertesters robust platform and became immediately visible to HERE Mobility in real-time.